Tuesday 12th December, 2023
Colchester City Council has failed to meet seven of the key service targets it set itself between April and September 2023.
These cover:
Rent collected
Bereavement Services Income
Household waste reused, recycled, and composted
Number of households in temporary accommodation per 1,000 households
Average time to re-let council homes
Repairs completed within target timescale
Customer satisfaction with latest repair
The failure to meet these Key Performance Indicators will be discussed by the Scrutiny Panel when it meets at the Town Hall on 12th December.
Chaired by Tory Cllr Darius Laws, the meeting will consider the report: Half Year April – September 2023 Performance Report Key Performance Indicators (KPI)
#SEXY
The report benchmarks what has actually happened on the ground against the policy aims set out by the City Council.
Scrutiny can make comments about the performance of the Council in these areas, and then send them back for Cabinet to consider in January. It’s basically the Council marking its own homework.
Five broad themes have been identified by the Council across all policy areas:
Financial
Respond to the Climate Emergency
Deliver Homes for those Most in Need
Improve Health, Well Being and Happiness
Grow our Economy So Everyone Benefits
A total of 26 KPI’s are then laid out, each relating to one of the areas above.
There is better news for other KPI’s with 12 of these being met. Housing Benefit and the Local Council Tax Scheme both exceeded the service levels expected.
Residents are receiving benefits after an average of 2.91 days for Housing Benefit and 2.45 days for Local Council Tax Scheme.
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